Who we are
maker+stone (ABN 41 367 780 682) is an online jeweller based at Unit 103, 49 The Esplanade, Ettalong Beach NSW 2257, Australia. We're responsible for the personal information described in this policy. You can contact us about privacy at [email protected].
What we collect
When you order, we collect your name, email address, phone number, delivery and billing addresses, ring specification and size, and your order history. Payment is handled by Stripe, so we never see or store your full card number.When you contact us, request a consultation, join our mailing list or create an account, we collect the details you give us and anything you include in your messages. If you talk to Flint, our AI assistant, we keep a record of that conversation, as described below.As you use the site we also collect some information automatically: your IP address, the pages you view, and basic device and browser details. If you accept cookies, we also collect analytics and occasional session recordings, as explained under Cookies & measurement.
How we use it
We use your information to make and deliver your ring, take payment, handle returns, resizes and warranty claims, answer your questions, and keep you updated on your order. We also use it to keep the site secure, prevent fraud, fix problems, improve the site and Flint, and keep the records the law requires for tax and consumer purposes.We only send you marketing if you've asked for it, and you can opt out at any time using the unsubscribe link in any email or by contacting us. We don't make decisions about you that have legal or similarly significant effects using automated processing alone.
Flint & conversations
Flint remembers your conversation so it can pick up where you left off. For guests, that history is tied to your device. If you're signed in, your history is saved to your account so it's available across your devices.Flint is powered by AI models from Anthropic. What you type is sent to Anthropic in the United States to generate Flint's replies, and conversations are stored with Google Cloud. We use conversation data to help you during your visit, to build orders you ask Flint to configure, and to improve how the assistant works. Our team can read conversations and may step in to help. Please don't share sensitive information you don't want recorded. You can ask us to delete your conversation history at any time.
Review invitations
After you order, Trustpilot may email you an invitation to review us. To make that possible, we send Trustpilot a copy of your order confirmation email, which it uses to get your name, email address and order reference. Trustpilot is based in Denmark. Reviewing is optional, and you can ignore or opt out of the invitation.
Information sent overseas
Because of the providers above, your information is likely to be stored or processed in the United States, Germany and Denmark, and may be processed in other countries where those providers operate. We choose providers that commit to protecting personal information, and we take reasonable steps to make sure they handle it in line with this policy.
Storage & security
We take reasonable steps to protect your information from misuse, loss and unauthorised access, including access controls and encryption where appropriate. No online service can promise perfect security, but we treat your data with care and review our practices regularly.If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
How long we keep it
We keep order records for seven years from the order date, for tax, warranty and legal purposes. Messages, consultation requests and Flint conversations are kept for two years from your last contact with us, unless you ask us to delete them sooner. If you join our mailing list, we keep your details until you unsubscribe, or for two years after you last engage with our emails.Google keeps analytics data for up to 14 months, and Sentry keeps error reports and session recordings for up to 90 days. When we no longer need information, we delete it or make it anonymous.
Your rights
You can ask to see the personal information we hold about you, and ask us to correct it if it's wrong or to delete it where we don't need to keep it. We'll respond within 30 days, and there's no charge for making a request. If we can't give you access or make a correction, we'll explain why in writing.
Making a requestEmail [email protected] to access, correct or delete your information. We may ask you to confirm your identity first.
Complaints
If you're unhappy with how we've handled your information, email [email protected] and tell us what happened. We'll look into it and reply in writing within 30 days.If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992).
Changes & contact
We may update this policy from time to time, and the current version is always the one published here. For any question about your privacy or this policy, email [email protected] or write to us at Unit 103, 49 The Esplanade, Ettalong Beach NSW 2257, Australia.