Call us
Call us on 02 4326 9193. We answer during Australian business hours, Monday to Friday. From outside Australia, dial +61 2 4326 9193.
Australian number02 4326 9193. Monday to Friday, Australian business hours.
Call 02 4326 9193Email us
Email us at [email protected]. Tell us what you're after, whether that's a question about a ring in the collection, help with sizing, a specific diamond, a bespoke idea, or the price promise. Include anything that gives us context, such as a budget, a shape you like or a date you're working towards, and we'll come back with something useful.
Write it downEmail [email protected] with as much or as little detail as you have. A real person reads every message, and we'll reply within one business day.
Email usAsk Flint
Flint is our on-site AI assistant, and it's available on every page. It can answer questions about diamonds and settings, search our live catalogue and stock, and help you configure an order right down to adding it to your cart. If you're early in the process and unsure where to start, it's a good first stop.Flint won't push you towards the more expensive option. If something looks wrong for your budget or brief, it will say so. When a question really needs a human, call or email us and we'll pick it up from there.
When we reply
We aim to answer every enquiry within one business day, whether you call, email, or come through Flint. If you've made a price promise claim, the same timeframe applies, and we'll just need a link to the competitor ring and its GIA or IGI certificate before your order is dispatched.
Working hoursWe reply during Australian business hours, Monday to Friday. Messages sent over the weekend are answered on the next business day.
Booking an online consult
maker+stone is online only, so there's no showroom to visit, no in-person appointments and no finished stock on display. That is a large part of how we keep prices honest — every ring is made to order once you've approved the design.What you can do instead is arrange an online consult. Share your budget, the shape you're drawn to and any timeline you're working towards, and we'll come back with options within two business days.To make up for not seeing a ring in person, each one in the collection is shown at one, two and three carats with real photography, macro video and interactive 3D models, so you can judge scale and finish before you commit. If anything still isn't clear, ask us and we'll talk it through.
Before you write
You might find your answer faster in our Education Centre, which covers the questions most people have before ordering: what to spend, how to choose a shape, how carat weight works, and how lab-grown and natural diamonds differ. If you'd rather just ask, that's completely fine, and we're glad to help.Popular guides
